Refund policy

We want you to love your SALTLINE pieces. If something isn't right, here's how returns work.

Returns

You can return clothing within 30 days of delivery for a refund. Items must be unworn, unwashed and in their original condition with tags attached.

To start a return, email us at support@saltlineboutique.com with your order number and the item you'd like to return. We'll reply with return instructions and the address to send it to. Packages sent back without contacting us first can't be accepted.

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, since we can't issue a refund for a return we never receive.

Final sale items

For hygiene reasons, swimwear and jewelry are final sale and can't be returned or exchanged unless they arrive damaged, defective or incorrect.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If your order used a discount code, the refund will be for the amount you actually paid.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Cancellations

Orders are processed quickly. If you need to cancel, email us within 12 hours of placing your order and we'll do our best to stop it before it ships. Once an order has shipped, it can't be cancelled, but eligible items can be returned under this policy.

Questions

Reach us anytime at support@saltlineboutique.com.